Privacy Policy

Our pharmacists and their staff are members of your local healthcare team. 

They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

We know that you value your privacy and the security of personal information held about you.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (the ‘Act’), the data controller is:

Mocom Ltd
Units 4-5 Northolt Trading Estate
Belvue Road
Northolt
Middlesex UB5 5QS

The Data Protection Officer for Mocom Ltd is Nishali Mehta.

Information recorded

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.

Information recorded may include:

  • Basic details about you, such as address, date of birth, next of kin;
  • Records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
  • Details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
  • Other details and notes about your health and medical treatment;
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives; 
  • And any other services we provide to you, for example, a medicine use review

Processing Information

We process your personal data, which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews etc.) for the purposes of:

Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;

Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,

Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate. 
We hold your information for as long as advised by the NHS.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.

We use information held about you in the following ways:

  • To provide pharmaceutical services/products to our patients/customers;
  • To ensure that content from our Site is presented in the most effective manner for you and for your computer
  • To provide you with information or services or product offers that you request from us or which we feel may interest you, where you have provided explicit consent to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To notify you about changes to our service

Where we store your personal data

All information you provide to us is stored either on our secure server or on our PMR system, which is password protected and accessible by authorised staff only. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential. 

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the registration form on our Site.
You can also exercise the right at any time by contacting us at nishali@nslgroup.co.uk.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our guiding principle is that we process your records in strict confidence.

Your right to view your health record

You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form). 

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you. 

If you think any information we hold on you is inaccurate or incorrect, please contact us by email at nishali@nslgroup.co.uk.

You may object to us holding your information. 

You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Our Data Protection Officer is Nishali Mehta, nishali@nslgroup.co.uk.